30-Day Satisfaction Guarantee
We stand behind our products with a 30-day return window from your delivery date. If you're not completely satisfied, you may return eligible items for a full refund.
Return Conditions
To qualify for returns or exchanges, items must meet all requirements:
Pristine Condition: No damage (dents, leaks, broken parts)
Complete Packaging: Original box with all components (pitcher, lid, unused filter cartridge)
Like-New State: No water stains, scratches, or signs of use
Dry & Clean: Absolutely no water residue or mold present
Order Cancellations
Requests must be made within 30 minutes of purchase
Contact us immediately at [email protected]
Processed orders cannot be canceled
Refund Processing
Approved refunds will be issued to your original payment method
Shipping fees are non-refundable
Typical processing: 1-2 business days (varies by payment provider)
For delayed refunds, email [email protected]
Damaged/Defective Items
We'll cover return shipping if:
The request is made within 30 days of delivery
You provide unpacking video/photos upon request
We'll ship replacements within 1-2 business days
Customer-Initiated Returns
You're responsible for return shipping when:
Item is in perfect condition, but unwanted
Original packaging is intact
No restocking fees apply
Important Return Procedures
Always contact us first at [email protected]
Never send returns without prior authorization
Use our designated return address:
1359 Manning Ave, Reedley, CA 93654
Quality Assurance
We thoroughly inspect all returns. Items arriving damaged due to improper return shipping will be:
Rejected for refund
Returned to sender at customer's expense
Our goal is your complete satisfaction. For any return-related questions, please email [email protected].
